Nobody wants bad reviews for their business, as we all know these can have a huge influence on future customers.
Naturally we should never be in the position of actually ever getting bad reviews instead we should in fact be striving for providing an excellent experience for all our customers all the time.
However, sometimes it is unavoidable and if and when do get a bad review we need a process to deal with it.
In this video I discuss how to deal with such issues and in some cases get the review removed completely. Like much of business it is down to managing people and the relationship.